Hotel

The importance of sustainability in the tourism sector

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One of the most acclaimed hotel trends in 2024 will be the importance of sustainability. This is because customers are increasingly demanding that accommodations respect the environment and contribute to social development.

Therefore, some of the values that are demanded for hotels are:

– Certification and eco-labelling: they guarantee the environmental and social quality of the hotel and this makes it an aspect of trust and differentiation for the client.

– Energy and water saving: this includes renewable energies, installation of efficient lighting and air conditioning systems, promotion of responsible habits among guests, among others.

– Promotion of the circular economy and collaboration with the local community: use of local resources, support for suppliers, job creation or participation in social and cultural projects.

As mentioned above, tourists are increasingly committed to good sustainability habits. According to an article in Marketing Turístico Digital, they are committed to making trips at specific times, being long journeys. This is a very common trend, as they used to opt for several trips at different times and with a short duration.

They have not only changed the way they travel, but also the way they shop, using public transport, thus demonstrating their commitment. They are also more concerned about food waste, which is a key objective at Le Room Service. On the other hand, interest in trains is growing, as they tend to be more sustainable and offer an interesting experience.

Research by Booking.com and Expedia Group reveals that 81% of travellers consider sustainable practices important. Also, more than 60% are willing to pay more for this type of accommodation.

At Le Room Service, we are aware of the importance of sustainability. That is why we incorporated a sustainable programme and partnerships with Gravity Wave. Our packaging is made of paper and cardboard, and our cutlery is made of pet plastics covered with corn starch.

Sustainability is not exclusive to large hotel chains, as any hotel can incorporate sustainable practices into its daily operations. This relates to transparency in communicating sustainability practices in a transparent and honest way. Any hotel, whether large or small, should do this work and be honest when communicating it.

Here we can see a report made by Cehat in 2023 on the percentage change in sustainability:

importance of sustainability

In conclusion, sustainability is more than a trend, as it is a strategy that benefits the planet and the community.

Outsourcing services: How to increase hotel profits?

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Outsourcing services has become a key strategy for hotels wishing to boost profits. Outsourcing services also allows hotels to attract a wider clientele, and to delegate non-core processes and activities. All of this leads to greater operational flexibility and improved productivity, allowing the company to expand.

Here are some specific service options that hotels can outsource to increase revenue and customers:

–Organising events and conferences in hotel space represents a valuable opportunity to generate additional rental revenue. By offering versatile spaces, the hotel can attract clients looking for the right environment for their events and conferences.

–Local tours and activities for tourists provide an authentic and enriching insight into the culture and environment. Also, it is an opportunity to generate additional income through collaborations with local suppliers, the creation of tour packages…

–Selling complementary products and services to clientele such as sourvenirs, toiletries… can elevate the customer experience. All this can build an additional source of revenue, the hotel can take advantage of cross-selling and increase its profitability.

–Provision of food for guests available at any time of the day can be a key to maximising revenue. This option not only generates revenue through sales, but also contributes to the reputation and attractiveness of the hotel.

–Spa and wellness services represent an opportunity for the hotel as more and more guests seek to escape from stress. By offering a wide range of these services, the hotel can generate additional revenue and differentiate itself from the competition.

At Le Room Service we are here to help you with outsourcing services by offering you our wide range of services and products. We adapt to the needs of each event and client, always keeping in mind our commitment to the environment.

The services we offer are:

Coffee Break, Finger Food, Meet Menu, Make Your Oun and Picnic Experience designed to meet the needs of your hotel. If you are interested in these options and want to discover the thousands of others that exist, don’t hesitate to contact us.

Don’t hesitate to contact us to find out how we can help you achieve your business goals and increase your revenue!

How to choose the best room service for your hotel

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Offering a quality room service is indispensable to achieve the maximum pleasure of your guests. However, this internal management can be quite a challenge, as well as increasing your costs, decentralising you from your main objective, among other aspects that we have mentioned above.

This is where the option of outsourcing room service and its multiple benefits comes into play.

But be careful! You must take into account some key aspects when choosing which company will be in charge of this function in your accommodation, as your guests’ opinion of you will largely depend on this.

Recommendations to take into account when choosing the most suitable room service for you:

  • Experience and reputation: Look for companies with experience in the hotel industry and a good reputation for providing these services. Look at their content, find out who their customers are and what opinions they have about them.
  • Menu variety and quality: Make sure that the menu offers a variety of high quality dishes that will satisfy the most demanding preferences of your guests. Also, the presentation of the dishes is another aspect to consider.
  • Personalisation: At Le Room Service, for example, each menu is different, as it has the name and contact of the accommodation in question. This is what we mean when we talk about personalisation, because with this detail the client will feel that this service is exclusive to the hotel they have chosen to spend their nights.
  • Flexibility and efficiency: Extended opening hours and fast and efficient delivery are two very important elements to guarantee your client’s satisfaction. In this, Le Room Service is undoubtedly at the forefront. Our kitchens are open until 1:00 am and deliveries are made within 30 minutes at the latest. If it’s breakfast, the customer can order it in advance, so that only when they wake up will they have it with them.
  • Sustainability: Many customers are committed to sustainability, so look for a company that is committed to it and expresses it in factors such as its packaging, its pots and its corporate social responsibility actions. This will undoubtedly be another added value.
  • Customer service: Make sure you choose a company that offers excellent customer service and is available to deal with any queries or requests.

 

In short, choosing the right room service has a significant impact on both the experience of your guests and the operational efficiency of your accommodation. Please consider the above carefully and if you have any concerns, please write to us, we’ll be happy to work with you!

Como escolher o melhor serviço de quartos para o seu hotel

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Oferecer um serviço de quartos de qualidade é indispensável para conseguir o máximo prazer dos seus hóspedes. No entanto, esta gestão interna pode ser um grande desafio, além de aumentar os seus custos, descentralizando-o do seu objetivo principal, entre outros aspectos que mencionámos acima.

É aqui que entra a opção de subcontratar o serviço de quartos e as suas múltiplas vantagens.

Mas atenção! Deve ter em conta alguns aspectos fundamentais ao escolher a empresa que se encarregará desta função no seu alojamento, pois a opinião dos seus hóspedes sobre si dependerá em grande parte disso.

Recomendações a ter em conta na escolha do serviço de quartos mais adequado para si:

  • Experiência e reputação: Procure empresas com experiência no sector hoteleiro e uma boa reputação na prestação destes serviços. Veja o seu conteúdo, descubra quem são os seus clientes e que opiniões têm sobre eles.
  • Variedade e qualidade do menu: Certifique-se de que o menu oferece uma variedade de pratos de alta qualidade que satisfaçam as preferências mais exigentes dos seus clientes. A apresentação dos pratos é outro aspeto a ter em conta.
  • Personalização: No Le Room Service, por exemplo, cada menu é diferente, pois tem o nome e o contacto do alojamento em questão. É a isto que nos referimos quando falamos de personalização, pois com este pormenor o cliente sentirá que este serviço é exclusivo do hotel que escolheu para passar as suas noites.
  • Flexibilidade e eficácia: horários alargados e entrega rápida e eficaz são dois elementos muito importantes para garantir a satisfação do seu cliente. Neste domínio, o Le Room Service está, sem dúvida, na vanguarda. As nossas cozinhas estão abertas até à 1h da manhã e as entregas são efectuadas no prazo máximo de 30 minutos. Se se tratar de um pequeno-almoço, o cliente pode encomendá-lo antecipadamente, para que só o tenha consigo quando acordar.
  • Sustentabilidade: Muitos clientes estão empenhados na sustentabilidade, por isso, procure uma empresa que esteja comprometida com isso e que o expresse em factores como as suas embalagens, as suas garrafas e as suas acções de responsabilidade social empresarial. Será, sem dúvida, mais um valor acrescentado.
  • Serviço ao cliente: Certifique-se de que escolhe uma empresa que ofereça um excelente serviço ao cliente e que esteja disponível para lidar com quaisquer dúvidas ou pedidos.

 

Em suma, a escolha do serviço de quartos correto tem um impacto significativo tanto na experiência dos seus hóspedes como na eficiência operacional do seu alojamento. Considere cuidadosamente o que precede e, se tiver alguma dúvida, escreva-nos – teremos todo o gosto em colaborar consigo!

Room service of the future: Technology is revolutionising the hotel experience

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The hotel industry is rapidly evolving towards a more customer-centric approach thanks to technology. Recently, the importance of technology in personalising the guest experience has been highlighted in hotels around the world. Leading companies in the hotel industry agree that technology plays a crucial role in improving the guest experience by de-emphasising the importance of where guests stay.

The ability to use data and analytics to understand individual guest preferences, along with service automation and the implementation of innovative technology solutions, are driving more efficient and personalised service. This not only improves customer satisfaction, but also gives businesses the opportunity to stand out in a competitive market.

Digitalisation and technological innovation are taking this experience to a whole new level.

Hotel room service is evolving with the industry. Instead of relying solely on phone calls, Le Room Service offers the hotel the introduction of online platforms that allow guests to place food or beverage orders from the convenience of their mobile devices. This not only streamlines the process, but also gives guests the flexibility to explore our detailed menus and personalised options.

This evolution in room service not only benefits guests, but also provides opportunities for hotel companies to stand out in the market and differentiate themselves. This technology is not only used to personalise the customer experience, but also to increase sales. Through the implementation of algorithms and data analytics, e-commerce websites can identify user preferences and strategically offer additional products and services.

Technology is transforming the way hotels interact with their guests and offer unique experiences. It is a reminder of the importance of keeping up to date with the latest technology trends and being willing to adopt new solutions to provide exceptional service.

Enhance the Guest Experience: The Advantages of Offering a Welcome Pack in your Hotel

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The hotel industry is a highly competitive sector in which it is essential to stand out and make a pleasant impression on guests. The key to achieving this? Offering a welcome pack that includes a thoughtful selection of food and beverage.
From first impressions to customer loyalty, a welcome pack can make a big difference to your guests’ perception of your hotel. In this article, we will explore in detail the advantages of offering a welcome pack and how it can contribute to the success of a business in the hospitality industry.

Make a good impression from the very first moment

The guest arrives at the hotel after a long journey and opens the door of their room to find an elegant welcome pack waiting for them. The impact is immediate. First impressions are crucial and with a high quality welcome pack, you can guarantee that it will be unforgettable.

Personalisation that makes an impression

Offering a welcome pack gives you the opportunity to personalise your guests’ experience. Do you know their preferences? Are they wine lovers or water lovers? Do they have a sweet tooth or are they more of a savoury fan? Will they be accompanied by children? Tailoring the content of welcome packs shows that you care about their comfort and satisfaction.

Customer Loyalty

A satisfied customer is more likely to return and recommend your hotel to others. By offering a memorable welcome pack, you lay the foundations for a long-term relationship with the guest. Not only will they be eager to return, but they will also speak positively about their experience, which can generate more bookings in the future.

Market Differentiation

In a market saturated with hotel options, differentiation is essential. A high quality welcome pack is a distinctive feature that can make a hotel stand out from its competition. Guests will remember the establishment as the place where they were greeted in an exceptional way.

Increased Revenue

Guests who feel valued tend to spend more on additional services, such as in-house activities or room service. While it may seem like an additional expense, offering a welcome pack is actually helpful in increasing revenue for the establishment.

Positive Reviews and Online Reputation

Online customer reviews are crucial in the digital age. A quality pack can motivate guests to share their experiences on review websites and social media. Positive reviews are an invaluable asset to your online reputation.

Reducing Cancelled Bookings

Can help reduce the number of cancelled bookings. Guests who feel an emotional connection with your hotel, thanks to a memorable welcome, are less likely to change their travel plans.

Offering a welcome pack with a selection of food such as ham and sweets, along with a selection of beverages such as wine or water, is a smart strategy to enhance the guest experience. It’s not only an investment in guest satisfaction, but also in the continued success of your hotel.
Are you ready to make a difference in the hospitality industry? At Le Room Service we can help you offer an exceptional welcome pack in your hotel! Your success and that of your guests is just one step away.